Terms and Conditions janines-fadenzauber.com

As of October 2025

Scope, definitions

The following General Terms and Conditions apply exclusively to the business relationship between us, Janines Fadenzauber, owner Janine Franz, Bändelstockweg 20, 88326 Aulendorf, VAT ID: DE328832778, telephone +49 1520-8210508 (hereinafter referred to as "Provider") and the customer (hereinafter referred to as "Customer") in the version valid at the time of the order. Any differing terms and conditions of the Customer are not recognized unless the Provider expressly agrees to their validity in writing.

A customer is a consumer if the purpose of the ordered goods and services cannot be predominantly attributed to their commercial or self-employed professional activity. Conversely, an entrepreneur is any natural or legal person or legally capable partnership that, when concluding the contract, is acting in the course of their commercial or self-employed professional activity.

Conclusion of contract

The customer can select products from the supplier's range and add them to a virtual shopping cart by clicking the "Add to cart" button. By clicking the "Place order" button, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can view and change the data at any time. However, the order can only be submitted and transmitted if the customer accepts these terms and conditions by clicking the "Accept terms and conditions" button, thereby incorporating them into their order.

The supplier then sends the customer an automatic confirmation of receipt by email, which lists the customer's order again and which the customer can print using the "Print" function. This automatic confirmation of receipt merely documents that the customer's order has been received by the supplier and does not constitute acceptance of the offer. The contract is only concluded upon the supplier's declaration of acceptance, which is sent in a separate email (order confirmation). In this email, or in a separate email, but at the latest upon delivery of the goods, the contract text (consisting of the order, the terms and conditions, and the order confirmation) will be sent to the customer by us on a durable medium (email or paper printout) (contract confirmation). The contract text is stored in compliance with data protection regulations.

The contract is concluded as follows for the following payment methods:

Stripe
During the order process, you will be redirected to the website of the payment service provider Stripe. There you will enter your payment details and authorize the payment to Stripe. The contract between you and us becomes effective once the payment instruction to Stripe has been completed.

PayPal
During the order process, you will be redirected to the PayPal website. There you will need to log in and confirm the payment instruction to PayPal. The contract between you and us will become effective once the payment instruction to PayPal has been completed.

The contract is concluded in German.

Delivery, product availability

Delivery times stated by us are calculated from the date of our order confirmation, provided that the purchase price has been paid in advance (except for purchases on account). Unless a different delivery time is specified for the respective item in our online shop, the standard delivery time is 18-21 working days. Working days are Monday to Friday, excluding public holidays at the delivery location. If you order several items with different delivery times, we will ship the goods together in one shipment by default. In this case, the delivery time is based on the item with the longest delivery time. Upon request, we also offer partial deliveries – provided they are logistically feasible; we will inform you about this and any additional costs in advance.

If no copies of the product selected by the customer are available at the time of ordering, the supplier will inform the customer of this immediately in the order confirmation. If the product is permanently unavailable, the supplier will refrain from issuing an acceptance of the order. In this case, no contract is formed.

If the product specified by the customer in the order is only temporarily unavailable, the supplier will also inform the customer of this immediately in the order confirmation.

The following delivery restrictions apply: The supplier only delivers to customers who have their habitual residence (billing address) in one of the following countries and can provide a delivery address in the same country: Germany, France, Austria, Netherlands, Switzerland.

Retention of title

The delivered goods remain the property of the supplier until full payment has been received.

Prices and shipping costs

All prices listed on the provider's website include the applicable statutory value added tax.

The corresponding shipping costs are indicated to the customer in the order form and are to be borne by the customer, unless the customer exercises their right of withdrawal.

The goods will be shipped via DPD. The seller bears the shipping risk if the customer is a consumer.

For deliveries to countries outside the European Union, additional costs may apply in individual cases (e.g., customs duties, taxes, or fees), which are to be borne by the customer and are neither covered by the supplier nor included in the total price. Such costs, for example, for money transfers through credit institutions (e.g., transfer fees, exchange rate fees) or for import duties, must be paid by the customer. Further information can be obtained from the relevant authorities in your country.

In the event of a cancellation, the customer must bear the direct costs of the return shipment.

Payment terms

The payment methods available to the customer are displayed in the provider's online shop. Depending on the customer's selection, payment processing is handled either by Stripe (Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland) or by PayPal (PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg). Both payment providers may use additional partner companies to process payments. If special payment terms apply to these partner companies, the customer will be notified separately. Further information about Stripe can be found at https://stripe.com/de and about PayPal at https://www.paypal.com/de .

The customer can change the payment method saved in their user account at any time.

Payment of the purchase price is due immediately upon conclusion of the contract. If the due date for payment is specified according to the calendar, the customer is in default upon missing the deadline. In this case, the customer must pay the supplier default interest at a rate of 5 percentage points above the base interest rate per annum.

The customer's obligation to pay default interest does not preclude the provider from claiming further damages for default.

Warranty for defects, guarantee

The supplier is liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB). For business customers, the warranty period for goods supplied by the supplier is 12 months.

An additional guarantee for the goods supplied by the provider only exists if it has been expressly stated in the order confirmation for the respective item.

Liability

The customer's claims for damages are excluded. This exclusion does not apply to claims for damages arising from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), nor to liability for other damages resulting from an intentional or grossly negligent breach of duty by the provider, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.

In the event of a breach of essential contractual obligations, the provider is only liable for the typical, foreseeable damage if this was caused by simple negligence, unless it concerns claims for damages by the customer arising from injury to life, body or health.

The limitations in clauses 8.1 and 8.2 also apply in favor of the provider's legal representatives and agents if claims are asserted directly against them.

The limitations of liability arising from clauses 8.1 and 8.2 do not apply if the supplier has fraudulently concealed the defect or has provided a guarantee for the quality of the goods. The same applies if the supplier and the customer have reached an agreement regarding the quality of the goods. The provisions of the Product Liability Act remain unaffected.

Cancellation policy

Consumers have a statutory right of withdrawal when concluding a distance selling contract, about which the provider informs them below in accordance with the statutory model. Exceptions to the right of withdrawal are regulated in section 9.2. A sample withdrawal form can be found in section 9.3.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Janines Fadenzauber, owner Janine Franz, Bändelstockweg 20, 88326 Aulendorf, info@janines-fadenzauber.com, +49 1520 8210508) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our standard, cost-effective option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The provider provides information about the model withdrawal form as follows, in accordance with legal regulations:

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

— To: Janine's Thread Magic
Owner: Janine Franz
Bändelstockweg 20
88326 Aulendorf
Info@janines-fadenzauber.com

— I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notifications on paper)

- Date

(*) Delete as appropriate

Final Provisions

Contracts between the provider and the customer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the state in which the customer, as a consumer, has their habitual residence, remain unaffected.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's registered office.

Even if individual clauses are legally invalid, the contract remains binding in its remaining parts. Where applicable, statutory provisions will replace the invalid clauses. However, if this would constitute an unreasonable hardship for one of the contracting parties, the contract will be invalid in its entirety.

The provider is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.