Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, and who have taken possession of the goods.

To exercise your right of withdrawal, you must inform us ( Janine Franz, Bändelstockweg 20, 88326 Aulendorf, Germany) . info@janines-fadenzauber.com , Telephone: 01520-8210508) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) inform us of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but it is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation. Send before the end of the cancellation period.

Consequences of the revocation

If you cancel this contract, we will refund all payments we have received from you. including delivery costs (excluding any additional costs resulting from your (have chosen a different delivery method than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which the notification of We have received your cancellation of this contract.

For this refund, we will use the same payment method that you used for the original transaction. have been used, unless something else has been expressly agreed with you; Under no circumstances will you be charged any fees for this refund. We can refuse to issue a refund until we have received the goods back. or until you have provided proof that you have returned the goods, whichever is which the earlier time.

You must return the goods without undue delay and in any event no later than fourteen days from the day on which you received them. to return or hand over to us the letter on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if... if this loss in value is due to a test of the condition, properties and functioning of the goods is due to unnecessary handling of them.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)